Arise’s Platform Will Flex
to Meet Your Demand
Arise's Platform Provides The Ability to Flex and Scale to Meet Uncertain Demand
Disasters. Weather. Or just more customers want your products than you expected. Forecasts are always wrong, so your solution needs to be capable of flexing to ensure your customers don't have to absorb the impact. Ensuring your organisation’s operations run smoothly and efficiently is key to success. When faced with unpredictability, flexibility is essential. If forecasts are off, or an unplanned event threatens your operations, a lack of flexibility and preparedness will affect your customer’s experience, and turn a customer from a promoter to a detractor.
to Weather Any Storm
Snow storm? Flash flood? Tornado warning? Traditional customer service operations are not architected to flex when the unexpected or disaster strikes. The Arise platform provides you access to call center partners that are flexible, ready, and able to take on calls at any time of the day, any hour, right when you need them.
Flexibility Meets Predictability
How does Arise provide flexibility, ensuring your customers always have nothing short of an exceptional experience? Through the crowdsourcing model. Our award winning and patented workforce management solution, Starmatic™, enables our clients with the ability to manage their operation with 30 minute interval scheduling, and the micro call center partners with the ability to provide service on a moment's notice. Your customers will thank you for it.
In the event of severe weather or unexpected call volume, your customers are still expecting your business to be up and running. With access to a flexible workforce of tens of thousands of small business owners, the Arise platform is able to provide our clients with access to unparalleled flexibility – mapping capabilities to meet customer demand.
With Arise Flex
ABILITY TO SCALE IN AS LITTLE
AS 30-60 MINUTES NOTICE
SIGNIFICANT SEASONAL RAMP
FLEX CAPABILITIES > 400%
Clients using the Arise virtual work-at-home crowdsourcing platform that is designed to “flex” up or down (whether on an interval basis of 30 minutes or longer periods of time), can easily adapt to changing business needs and deliver an exceptional customer experience. Arise’s Flex model enables a company to rapidly mobilize large numbers of resources to accomplish large scale tasks.
The Arise platform provides companies access to experienced and qualified micro call centers who provide services from geographically-dispersed virtual offices. Customer service, sales, and technical support is handled by independent call center experts who collaborate through a secure virtual network to handle unexpected or planned business fluctuations, helping companies protect their brand by delivering consistent, high-quality customer care.
Flexibility In Action
With state-of-the-art workforce management technology, 30 minute increment scheduling, and an unbeatable virtual network of 100% onshore micro call centers, companies using the Arise platform are able to flex up to handle unexpected volume in less than half an hour. Download our Flex brochure to learn more.