The Answer to
All Your Calls

Adapt, Communicate, Retain:

Arise Telecom Customer Support Solutions

Understanding is the cornerstone of communication. And at Arise? We understand. The way the world communicates and interacts is constantly changing. Take advantage of rapid changes by making sure your business is at the forefront of technology with streamlined solutions.

When You Need Support

24 hours a day. Seven days a week. 365 days a year (including holidays!). The Arise platform is capable of supporting high volumes of telecom-related customer calls, emails, chats, and more to meet your business needs. Arise is able to deliver individualised support, and meet the needs of clients’ diverse customer base. Our 100% virtual platform and our international network of call centres gives your company the capabilities to provide your customers with an extraordinary brand experience.

Just The Facts

 

  • Acquiring New Customers

is 5 to 10 times the cost of current customer retention.

  • Repeat Customers Spend 

67% more than a new customer.

  • Profit and Customer Retention

Increasing customer retention rate by 5% increases profits by 25% to 95%.

 

 

Say Hello to New Solutions

Arise helps to resolve challenging customer issues with the following outsourcing services and solutions:

Customer Support

  • Mobile and Wireless Support
  • Pre-paid and Post-paid Ordering and Activation
  • Device-related Troubleshooting
  • Billing Inquiries and Adjustments

Sales and Service

  • Service Inquiries
  • Subscription Services
  • Technical Support and Repairs
  • Warranty Support
  • Inbound Sales and Upgrades

Access to The Highest Quality Support

When you use the Arise platform, your customers will not be talking to the typical call centre agents. They’ll be chatting with educated entrepreneurial brand advocates who will bring a one-on-one unforgettable experience. These entrepreneurial telecom support professionals know your organisation’s products and services. Their goal is to minimise down-time and personally assist your customers in achieving a higher level of satisfaction.

Quality Experience

Super Streamlined Services

Quick. Easy. Seamless. Working closely with our client’s IT subject matter experts, Arise is able to streamline virtual desktops to promote efficiency and effectiveness, reducing average handle times and increasing customer satisfaction.

21st Century Communication

A Brave New World

Telecom providers don’t rely on 20th century methods of customer communication, and neither do we. Arise’s mobile customer service interface provides your customers the answers they need, right when they need it. Our omnichannel support allows for seamless conversations with customers across channels for better customer retention, improved cross-sell and up-sell, and lower operating costs.

Reputation Management

Social Media Engagement

Tweets, Pings, Snaps, oh my! With our social media engagement, you’ll never miss a note. Arise is able to provide BPO support through social networking sites while monitoring customer sentiment, identifying top influencers, and getting involved in the discussions.

Total Cost

Spend Less, Save More

The Arise platform provides access to the best customer representatives and brand advocates for your telecom company while maintaining a lower cost of ownership. Our business process outsourcing and crowdsourcing solutions brings our clients the most dedicated, knowledgeable, and experienced customer service providers. You and your customers get the best, with half the cost.

Green Living

Go green

Our virtual platform means your company is directly contributing to a system which reduces energy usage, fossil fuels and overhead, wasteful costs.

Give Us a Ring

Additional Arise Solutions & Capabilities

Capable of supporting high volumes of telecom-related customer calls, emails, chats, and more in a 24/7/365 environment, Arise is able to deliver innovative and individualised support to meet the needs of our clients’ diverse customer base. Learn more about Arise and our ability to source:

Take the next step to a better business solution

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