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03.07.17 | Retail

Northern Exposure: Why Canadian e-Commerce Needs a Different Approach

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03.02.17 | Onshoring

3 Reasons Why 2017 is the Year to Onshore Customer Service

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03.01.17 | Industry Research

Customer Service Frustrations Series: Social Media Response Times

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02.21.17 | Customer Experience

2017 Customer Service Frustrations: Email Response Times

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02.16.17 | Customer Experience

Why Putting Off a Customer Experience Overhaul is Bad For Business

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02.15.17 | Industry Research

Arise 2017 Customer Service Frustration Series: Chat Response Times

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02.14.17 | Customer Experience

Customer Facing AI: Is it ready? Are we ready?

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02.01.17 | Business Continuity

Smart Companies Mitigate Inevitable Disruption Problems to Customer Experience

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01.17.17 | Industry Research

Arise 2017 Customer Service Frustration Series: Issue Resolution

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