Arise Retail Series: In Customer Care, Flexibility Beats Forecasting
Forecasts are known to be notoriously inaccurate in retail and eCommerce. With your customer service, you need to be able to mitigate unpredictability with flexibility.
In this well researched whitepaper by Tadd Wilson, Arise VP of Retail & eCommerce, you'll discover:
- The sources and challenges of labor shortages in retail customer service.
- The use of flexibility as a solution to forecast inaccuracy.
- How flexibility can enhance quality, not diminish it.
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