Meet the Arise Solution.
Helping Customers in
Their Time of Need
Emergency Response Services
No one expects it. No one wants it. But emergencies happen, and your business needs to be ready. Customers expect the highest quality of care during times of stress and with the Arise platform, your company can provide that, 24/7/365. Arise understands the importance of these urgent calls to the success of your business and has access to ample resources to ensure your customers interact with an expert in your products or services who is calm and empathetic, yet confident to take charge and resolve your customers' problem in their time of need.
Learn how the Arise platform provides access to emergency response contact centre services that can help your business achieve the level of customer service your customers demand at lower costs compared to other contact centre solutions.
Ready to Respond:
Arise Emergency Response Capabilities
Expert Level Service: The Arise platform provides clients access to a large network of micro call centre that are capable of handling the unique challenges of each customer's emergency.
Calm, Cool, and Collected: agents working from home for micro call centre in the Arise network are best equipped to empathise and focus exclusively on your customers’ needs compared to an agent in the hustle and bustle of a traditional emergency response contact center.
Omnichannel, Omnilingual: Our network of service providers is available to field your customers’ emergency response needs across any channel and language.
We have a team dedicated to customizing our state-of-the-art platform to your systems and workflows to ensure an optimised customer experience for your customers during what is likely a challenging time. Our emergency response services are ideal for a wide range of services including:
- Roadside Assistance
- Alarm Monitoring
- Utility Outage Reporting and Status
- Urgent Maintenance Requests
Service Level Adherence
We ensure the highest service level on our emergency response programs committing to it in each of our contracts and holding our network of service providers to the same level of performance.
Secure and Responsive
Never stress that your customers calls will remain unanswered in an emergency. The Arise platform is state-of-the-art and is ready for any challenges, 24 hours a day, 7 days a week, all year long. Contact us today to learn more about what Arise can do for your business.
Take the next step to a better business solution
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