Overflow Contact Center Support

The Arise Platform is Your Contact Center Overflow Solution

Discover the Arise Virtual Platform:
Providing Access to Onshore, On-Demand Resources

When volume spikes, most organizations using brick-and-mortar paradigms are forced into one of two suboptimal responses due to rigid staffing schedules and fixed infrastructures. They either:

  • Work with available resources and pay the price in frustrated customers, dropped calls, and lost sales

OR

  • Ramp up resources internally through leveraging resources not scheduled to work or leverage another overflow solution where costs can skyrocket and/or quality is lower

Arise’s Platform-as-a-Service (PaaS) was designed to give companies access to the highest quality overflow contact center solution with industry leading flexibility. Our solution allows you to respond in real-time to volume fluctuations at an affordable cost by only paying for the time when call centers using the Arise Platform are actively servicing your customers. 

Solving the Contact Center OverFlow Dilemma

Through leveraging Arise’s PaaS, you get access to an on-demand technology platform powered by performance enabling processes built over 20 years of continuous improvement. It provides access to a nationwide network of small nimble call centers which drive superior results unmatched by other overflow contact center solutions.

Arise’s Starmatic™ Schedule Management Service cloud-based system facilitates resource scheduling in 30-minute intervals instead of the 4 or 8 hour blocks in incumbent solutions, driving improved resource planning to more precisely match customer demand complete. The Starmatic™ Schedule Management Service also features urgent service capabilities, which gives you the ability to scale up quickly and request additional resources in as little as 30 to 60 minutes’ notice.

With the Arise Platform as your overflow solution, you also don’t have to worry about any degradation in service quality. The network of 100% onshore call centers have significant work experience and affinity for your brand and provide outstanding results across a wide variety of metrics for clients including CSAT, NPS, FCR, QA, sales conversions, and more!

From customer service, sales, tech support, claims and more, the Arise platform is your scalable, Omnichannel contact center solution.

The Benefits of Arise's On-Demand Platform-as-a-Service

For Customer Care Overflow

  • Ability to Scale in As Little as 30-60 Minutes Notice
  • Additional 20-40% Flex Capacity On-Demand Intraday
  • Seasonal Ramp Flex Capabilities > 400%
  • 100% Onshore Network of Experienced Resources
  • Lower Costs to Serve from Reducing or Eliminating Unused Capacity & Facilities Costs
  • Improved customer satisfaction (CSAT) and net promoter (NPS) Scores 

Get an On-Demand Overflow Solution Trusted By the Fortune 500

The Arise Platform-as-a-Service is trusted as an on-demand overflow solution by numerous Fortune 500 companies. Learn how the Arise platform enabled overflow and business continuity success during Hurricane Matthew for clients whose customer service operations in the Southeast were severely impacted or shut down.

Take the next step to a better business solution

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