The Arise Platform for Insurance:
Ensuring a Quality Customer & Member Experience
Your Customer’s Experience is Our Top Priority
Insurance Contact Center Outsourcing Solutions on the Arise Platform
In today’s insurance customer contact operations, a superior customer experience is what customers demand and table stakes for retention. With nearly three-quarters of insurance customers obtaining quotes and doing research online, a bad customer experience could easily send them to the ample competition in the insurance industry.
Leveraging the insurance contact center solutions available through Arise’s cloud-based platform ensures you have scalable, on-demand resources ready to serve your customers and deliver the quality customer experience they expect across every channel.
As Healthcare Advances,
So Do Our Solutions
We understand that the need for high quality business process outsourcing solutions is not enough to keep pace with the growth and ever-shifting trends in the healthcare industry. Payers and Providers alike are being challenged by changes to the industry and the need to keep patients and members informed. By harnessing a nationwide network of micro call center businesses that engage tens of thousands of high-quality, entrepreneurial, home-based professionals, companies are able to map agents to their members, often with local resources. And by drawing from every region of the country, our network often enables your customers to support your customers.
Strategically Sourcing To
Meet Your Needs
Through the Arise platform, your healthcare members will find a variety of answers to their every concern, from annual enrollment, to important scheduling to prescription support. Using the Arise platform, you have access to thousands of resources and are best able to match your clients with the right person, often locally. Resources with specialized healthcare experience like former nurses, healthcare professionals, counselors, and managers can be your voice of contact in numerous ways. The Arise platform can support:
Support Retail Customers
- Customer Service Support
- Sales and Inbound Sales Support
- Order Fulfillment
- Invoice Inquiries and Adjustments
- Loyalty Programs
- Customer Service Support
- Post-sale Support / Activation
- Returns / Exchanges
Sales and Service
- Special Services Support
- Inbound Sales Support
- Billing and Accounts Receivable
- Order Fulfillment
- Loyalty Program Account Management
- Setup Loyalty Accounts
Our Competitive Edge
At Arise, we offer healthcare support services, integrated customer communication, and service strategy to meet the ever-changing demands of the healthcare industry. Our healthcare solutions have proven to substantially increase quality and productivity while decreasing operational costs. Our 100% virtual platform allows you to cater to your client or member through an on-demand network of micro call centers. With Arise, the choice is clear.
Privacy and Security
Your customers trust you with their private information and reliable information security is essential to your brand. The Arise platform is consistently achieving the highest standard for security in processing credit card transactions. When you choose Arise, you’re choosing: PCI DSS Level 1 and SSAE 16 compliance, a multifactor authentication and layered approach to end-to-end client security. Using a secure interactive voice response (IVR) system, calls are transferred to capture and authenticate required inputs, such as social security numbers and credit cards, without involving a live person. We take security seriously and further details can be found in our Security section.
Who knows your product better than the customers who use it every day? Our platform gives you access to passionate, brand advocates who have the resources to offer a remarkable customer experience. Selling shovels? You'll find an avid gardener who uses your product daily. Smartphones? You've got an expert app user. The person answering the phone can be someone who understands your product and is loyal to your brand. The Arise platform is 100% virtual, and there are no geographical limitations. Your loyal, professional service provider can be anywhere in the country, ready to speak highly of your brand. Let your brand users be your best brand advocate with the Arise platform.
Focus on Quality
No one wants a shoddy product when shopping. When you’re shopping for the best customer care, the Arise platform delivers. With our award-winning eLearning program and contractual performance requirements, you have access to higher quality resources. Since the agents for the call centers using the Arise platform are not only your representatives, but often your own caring customers, using the Arise platform can help ensure that your customers stay customers for life.
Privacy & Security
At Arise, we take strides to keep your customers most valuable info safe. Reliable information security is essential to building customer trust. The Arise platform is consistently achieving the highest standard for security in processing credit card transactions and continues to improve every day. The Arise platform provides a layered approach to end-to-end client security including PCI DSS Level 1, SSAE 16 compliance, and a multifactor authentication. Using a secure interactive voice response (IVR) system, calls are transferred to capture and authenticate required inputs, such as social security numbers and credit cards, without involving a live person. Our security is top-notch, and can be explored further in our Security section.
Consumers are loyal to retailers that get to know them, treat them with care and respect, and deliver on every interaction. Loyalty is something all the advertising money in the world can’t buy. Our platform provides you access to passionate, brand advocates who have the resources to offer a remarkable customer experience and who understand and support your brand. With our platform, you have the ability to leverage the most professional eCommerce service providers from anywhere in the country. (And the world!)
A Healthy Process:
Additional Arise Solutions & Capabilities
New or open enrollment? Policy changes? Seasonal bugs? The Arise platform is just what the doctor ordered. With the ability to flex up or down, call centers in the Arise network can cover any unexpected surge of volume or member concerns. And with the extended capabilities that the Arise platform offers, problems are prevented before they begin. Comprehensive solutions are what set the Arise platform apart from other options. Learn more about all our platform can offer for your unique needs.
- Advanced Technical Support
- Customer Care Support
- Multiple Languages to Address Concerns
- Resources with Healthcare Experience